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Hi Rosa, I sent U 2 email @ Piano World

PostPosted: Sat Dec 05, 2009 9:32 am
by joyjane1028
:hi: Hello Rosa, this is Joy. I sent you two messages in the forum of PW. Kindly respond them at your earliest convenience. I know I am so ready to be your online student and I am looking forward to.
Thanks.

Joy

Re: Hi Rosa, I sent U 2 email @ Piano World

PostPosted: Sat Dec 05, 2009 11:09 am
by Rosa
Hi Joy,

What a surprise to see you here! :dance:
Welcome to my forum.

I remember you went away for Thanksgiving and since then I have not heard from you.
I'll pop over to PianoWorld and see what I can do to help you. :wavingblue:

Rosa

Re: Hi Rosa, I sent U 2 email @ Piano World

PostPosted: Mon Dec 07, 2009 5:37 am
by joyjane1028
Hello Rosa, thank you for responding to my emails. :) I just posted a reply @ the PW again. Sorry you need to pop over there one more time. Thank you very much for your patience and kind assistance.

Joy

Re: Hi Rosa, I sent U 2 email @ Piano World

PostPosted: Tue Dec 08, 2009 1:10 am
by Guest
Rosa, this is Joy. I paid thru Paypal and it said I should receive a confirmation letter from you, but I still have ot received it yet.

Here is the transaction #:

Dec. 7, 2009 09:02:20 PST
Transaction ID: 3UE991975E517390S

Thank you

Re: Hi Rosa, I sent U 2 email @ Piano World

PostPosted: Tue Dec 08, 2009 11:41 am
by Rosa
Hi Joy,

Thank you for your interest in my course. I received your payment in good order with that transaction number.

I wonder what went wrong in the transaction. I need to check into this because usually when people pay through, they are taken to a confirmation page right away to sign in to get their username and password.

Please check your mailbox.

Rosa

P.S. I looked into this matter a bit and the problem is not with paypal. Paypal took you to page for you to sign in to confirm your order. From there, you should receive a letter with username and password so that you can download your course right away. Can you check your email box spam folders to see if the letter might have gone into the spam folder?

Re: Hi Rosa, I sent U 2 email @ Piano World

PostPosted: Tue Dec 08, 2009 12:16 pm
by joyjane1028
Hello Rosa,

I did check the spam folder and there is no confirmation letter. Can you send the link, user name and password to my email address, please? I am kind of anxious to learn. Thank you, Rosa.
(Be honest with you, I am kind of frustrated too.)

Re: Hi Rosa, I sent U 2 email @ Piano World

PostPosted: Tue Dec 08, 2009 3:42 pm
by Rosa
No problem! Hey, everything is in good order now! :dance:
You are even officially registered into the forum and can use the entire board. :clappingorange:

Have fun! :music-122:

Rosa

P.S. Sometimes there are some computer technical issues we need to get solved, so I understand what you mean by frustration. Everyone's computer skill is different.